Warranty, returns & exchange


Unhappy with your purchase? It can happen. We’d like to resolve your issue quickly and successfully. There are three options: return, exchange or claim under the warranty. Please contact us before returning your purchase. We will then contact you to process the return, exchange or warranty. We are unable to accept returns unless you have contacted us beforehand.


Warranty


SpicyDeals is the very cheapest supplier of new, refurbished and used products. And obviously we give a guarantee. All our products come with a 12 month carry-in guarantee - even used products! This means that we will fix any break-downs and defects that occur within one year of purchasing. Software problems and user errors are explicitly excluded from the guarantee. We provide the warranty, you are responsible for return shipping costs and the risk during shipping.


Return

If you order something from our website, you have a 14 day cooling-off period from the day after receiving the product. You dont have to give a reason, although wed obviously like to know. If you want to return a product within the cooling-off period, please contact us here and we will contact you. You can then return the product, making sure its undamaged, complete and in the original packaging. As soon as weve received the returned product, we will refund the purchase sum. You will bear the cost of return shipping and the risk during shipping. Please note that we are unable to accept returns unless you have contacted us beforehand.

Transport damage must be reported by email within 48 hours.


Exchange

You know how it goes: you receive your new computer, but you think the screen is too big - or too small - after all. Or you decide youd prefer a different brand of fridge or microwave. No problem. Contact us here  and we will contact you. You can then return the product, making sure its undamaged, complete and in the original packaging. You will bear the cost of return shipping and the risk during shipping. We will also take immediate action and send you the product you want. The costs are listed under shipping. Please note that we are unable to accept returns unless you have contacted us beforehand.

 


Exceptions

Some products can sadly not be returned or exchanged. If youre not sure whether this covers your product, please contact us so that we can work out a solution together.

             ▪    Software, ink cartridges and toner cassettes with a broken seal or opened packaging.                          

             ▪     Software that has already been installed or registered.

            ▪     Consumables such as cleaning fluid and screen protectors with opened packaging.